FAQ

Grube Clothing Brand Store

Welcome to the Grube FAQ page! Here you'll find answers to the most frequently asked questions about our brand, products, shipping, and more. If you don't find the answer you're looking for, please feel free to contact us on instagram. https://www.instagram.com/project.grube/ or by using a contact form.

General Questions

What is Grube?
Grube is a fashion brand based in the Netherlands, known for its originality and high-quality clothing. We started with selling shirts and are expanding to offer a full range of fashion items.

Who is behind Grube?
Grube was founded by Joep Gruben, an 19-year-old entrepreneur with a deep passion for fashion and extensive experience in the industry.

Product Information

What types of clothing do you offer?
Currently, we offer a variety of shirts. We are in the process of expanding our collection to include a full range of fashion items, including pants, jackets, and accessories.

What sizes are available?
Our clothing comes in a range of sizes from XS to XXL. Please refer to our size guide on each product page for detailed measurements.

How do I care for my Grube clothing?
Detailed care instructions are provided on the label of each garment. Generally, we recommend washing in cold water and air drying to maintain the quality and longevity of the fabric.

Ordering and Payment

How can I place an order?
You can place an order through our website by selecting the items you wish to purchase and following the checkout process.

What payment methods do you accept?
We accept various payment methods, including iDEAL, credit cards (Visa, MasterCard).

Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, it cannot be changed or canceled. You can ask for a refund at https://www.instagram.com/project.grube/ or by using a contact form.

Shipping and Delivery

Do you ship internationally?
Currently, we ship within the Netherlands. We are working on expanding our shipping options to include international destinations in the near future.

How long does delivery take?
Delivery within the Netherlands typically takes 2-5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

What are the shipping costs?
All shipping is free. You only pay shipping for return

Returns and Exchanges

What is your return policy?
We accept returns within 14 days after order has been shipped, provided that the items are in their original condition, unworn, and with all tags attached. Please contact our customer service team to initiate a return. https://www.instagram.com/project.grube/ or by using a contact form.

How do I exchange an item?
To exchange an item, please return the original item for a refund and place a new order for the desired item. Contact our customer service team for assistance with the return process.

https://www.instagram.com/project.grube/ or by using a contact form.

Contact Us

How can I contact customer service?
You can reach our customer service team via email at grubeproject@gmail.com or by phone at +31 623876949. Our hours of operation are Monday to Friday, 9:00 to 18:00 AMSTERDAM TIME.

Where is Grube located?
Grube is based in The Netherlands.

FAQ

Grube Clothing Brand Store

Company Information